COLSA, Sociedad AnónimA a Guatemalan company, legally constituted and authorized to provide international logistics services, which provides its clients with locker services from Miami to Guatemala, Courier and international cargo, loading and unloading consolidation, customs processes and shipments of all services related to the collection and transport in general.

Acceptance of Services:  All COLSA clients accept at the time of contracting the service, the service agreements contained in this document, the procedures, internal delivery times and those outside the company, shipments with different priorities and rates. This document presents the policies and conditions that COLSA offers to its clients as an international transport company, as well as the use of electronic information and use of our system.

As freight forwarders, we provide our clients with services related to international transportation, for which clients authorize COLSA to collect direct and indirect charges associated with the handling of purchases, such as: Customs taxes, value added taxes (VAT) , storage, special handling, re-packaging, weight, volume and any other charge generated by the shipment of your packages.

COLSA provides its clients with a confidentiality agreement for information and transported cargo, which must be sent to our different facilities with the name that appears registered, for which we are not responsible for losses due to incorrect entry of information or address at the time of making the purchase, or due to problems before receipt at our facilities. COLSA complies with all the requirements and processes that guarantee compliance with the standards required by the TSA (Transport Security Administration of the United States or by its acronym in English Transportation Security Administration), IATA (The International Air Transport Association or by its acronym in English International Air Transport Association) and the customs laws of Guatemala by SAT (Superintendence of Tax Administration) as the entity in charge of Tax Collection, for which customers are subject to said customs regulations and charges.

When contracting COLSA's services, our clients accept the following: they accept:

1. a) That COLSA open and inspect the packages or products sent under the regulations of the Transportation Security of the United States TSA;
2. b) The delivery of the image of the identification document
3. c) the completion of form number 1583 of the United States Postal Service with the data provided for the opening of your account;
4. d) allow the Customs authorities of the United States of America to verify, inspect and confiscate the prohibited articles. In addition, the Client understands that Pidobox respects and complies with the security regulations of the United States of America when processing and preparing material to be shipped by air, land or sea, including the transport of Dangerous Goods, which could incur additional costs. ;
5. e) not to send dangerous or illicit trade articles regulated in any International, IATA or Guatemalan standard;
6. f) The client accepts any payment generated during the process, for reasons of legislation and handling of their product to the final destination for reasons external to COLSA;
7. g) The client is responsible for sending the documents and information required for importation, an invoice with a description of the products and price, placing the amount in "dollars of the United States of America", a description of the product and the supplier where the purchase was made;
8. h) Any charge, penalty, customs collection, fine imposed by the client is responsible for paying it, since COLSA will pay it on behalf of another and the client authorizes COLSA to comply with the payments and must immediately cancel the respective payment;
9. i) COLSA is not responsible for any civil or economic charge for service problems caused by events beyond our control, such as weather disasters, closure of ports or airports, stoppages of any kind that interrupt the flow or process of cargo or parcels. ; j) Pidobox is subject to exchange rate changes without prior notice, so the client accepts the conditions for these and other causes of force majeure not contemplated in this document.

Our facilities:

COLSA is a Guatemalan company located at Calzada Atanasio Tzul 24 Av. 35-99 Zona 12 Interior Almacenadora Centralsa, where our warehouse, offices and distribution center are located, since we have home delivery and departmental shipments using external means of transport, where the client can communicate to the PBX 2295-7382.

In Miami, the company operates under the name Pidobox LLC, which is a company registered for the State of Florida, and an authorized freight forwarder, which is responsible for receiving, reviewing packages and exporting packages daily to Guatemala, collections in Miami, maritime shipments, among others. You can contact us at 3750 NW 28th Street Unit 101, Miami Florida, 33142. Telephone (305) 634-2757.

Account creation in COLSA.

You can request the creation of customer accounts through the following ways:

from our system

To PBX 2295-7382

Our social networks

Our website

The information required to open an account is as follows:

Full name

Email

DPI image or identification document

Telephone number or telephone numbers to contact

Address: (if you require this information for the invoice or home delivery)

Name and NIT for billing.

All personal data will be handled with strict confidentiality by Pidobox, and may be used only for purposes of providing any and all contracted services. It may be shared only with competent authorities involved in the service process, as well as COLSA collaborators.

 Confirmation of opening of COLSA account:

When the account is created, the system will issue a welcome email with the details of the logistics services that Colsa provides to its clients, in addition, it details account information that can be consulted from our web portal, the login username and password, and the way to consign the packages at the time of purchase.

Send after making your purchase:

Number of tracking

invoice amount

Attach invoice or purchase confirmation specific to tracking

Place the general description of the content of the package(s).

Consider that when attaching the invoice or invoice, only image or pdf formats are required.

Consultation: Consultations are made by downloading the information by means of dates in downloadable files, enabling Pop-ups or browser pop-up windows. You can consult the information in any format of the packages that are in Miami, in transit from Miami to Guatemala and those that are available in our zone 15 offices. The purchase history option details all the information of the invoices issued to the client, value of the declared invoice, CIF value assigned by SAT, tariff item, freight collection, customs clearance, other charges, VAT, Tariff and the total per package.

Profile: Displays account information, Miami address, billing information, and the option to change the user's password.

The customer is solely responsible for sending the documentation of their purchase.

Confirmation of opening of COLSA account:

When the account is created, the system will issue a welcome email with the details of the logistics services that Pidobox provides to its clients, in addition, it details account information that can be consulted from our web portal, the login username and password, and the way to consign the packages at the time of purchase.

pra.

Management for claims, product damage and packaging:

COLSA is responsible for transporting the products from origin to destination and the client or supplier is responsible for complying with the packaging requirements of the products that adequately protect them according to the following aspects:

All packaging must be rigid with a thickness according to the type of content or if it is fragile with inner protectors and bubble wrap. We are not responsible for transporting merchandise in envelopes or poor packaging.

The content inside the box must be adjusted so that the product does not have mobility and can be damaged by movements during transport.

Any fragile product must be properly labeled according to international standards with the correct position to transport it. The client is responsible for the transfer of fragile products, releasing COLSA from any civil, administrative or criminal liability for any potential damage caused in the normal transfer of the package.

For highly fragile products, the client must take out insurance prior to its transport. The client is responsible for damage to highly fragile products, releasing COLSA from any civil, administrative or criminal liability for any potential damage caused in the normal transfer of the package.

At the time of receiving the product, the customer must review it, so no subsequent claims are received since if there is any transport problem it can be identified on the packaging and the following process must be carried out:

If the claim is due to transport damage to properly packaged products, you must notify Pidobox at the time and claim management is initiated, and all other warranty claims, poor packaging, changed product, size, etc. The claim process must comply with the following steps:

The import to COLSA must be canceled

Photographs of the product are taken and the supplier is claimed

A return ticket must be requested from the supplier in the United States, which must be the option of printing the label or full label and not the QR option.

It is sent to COLSA to quote a return with a special rate, or in particular cases it is returned free of charge.

The return notification is awaited and the supplier makes the refund to your payment method.

Note: if the purchase is made by COLSA, the claim process is carried out by COLSA

   In the case of COLSA's own returns, the refund is made on the value of the 80% of the CIF product, deducting VAT.

Returns and Claims:

 COLSA offers a special rate for product returns, and can send free returns for items less than 3 volumetric pounds with a maximum transit time of 15 business days. To make returns with a special rate or free of charge, the customer must indicate the guide number with which the product was imported and the return label of the Courier. Return or QR codes are not accepted.

COLSA is responsible for handling the cargo during transport, if the product is damaged due to poor packaging.

Repack:

  The cost of a repackage varies according to size or complexity, which is greater than or equal to $10.00 plus VAT. All requests must be made in writing via Whatsapp or email. COLSA is not responsible for the guarantee for product performance or missing parts in the repackaging process.

Calculation of weight in locker imports:

COLSA records the exact weight of each package, so that any missing piece is subject to investigation. When any inconvenience is detected, a claim must always be made to the supplier as the first process, simultaneously based on the service agreements COLSA will carry out the corresponding investigation.

Reception of packages:

COLSA reserves the right to refuse receipt of shipments if it is found that they have been opened, tampered with or damaged before arrival at the warehouse in Miami, United States of America. COLSA does not transport cash, drugs or other items prohibited by the legislation of the countries in which it operates, so the Client releases COLSA from full liability for the malicious use of the service provided. COLSA will report without any responsibility on its part, any transgression to the corresponding government authorities. Shipments may be held at the Miami address in the United States of America for up to forty-five days due to, but not limited to, unpaid bills, non-payment, additional preparation for the shipping process, or receipt of shipments with errors in the name, address and/or request of the client.

Policies and conditions in the product inventory:

COLSA reserves the right to destroy or dispose of, at its own discretion and without any liability on its part, any shipment that has not been claimed or that has been stored for more than 60 days at the Miami address, or in a Guatemalan warehouse. for more than 30 days, in addition to making a storage charge for products that are in any warehouse for more than 15 days (from an amount of $5.00 fortnightly per package).

Purchases of Products and quotes:

COLSA offers its customers the product purchase service, where a purchase quote, freight services and taxes are made, which may vary in weight, since we are guided by what the supplier indicates and the exchange rate of the day in the payment of taxes. The cost of using the card and insurance so that the product arrives in the conditions purchased is 10% of the value of the purchase at the COLSA exchange rate. If a purchase is made and for reasons the supplier does not send the product, the money deposited will not be refunded, it will be placed in the system as a credit balance that can be used for future purchases or payment of imports and the amount per purchase of the 10% on the use of the card will not be refunded.

Restricted products: No responsibility is accepted for shipments of products or merchandise that are retained by customs because they are restricted products according to the legislation of the country of origin or destination, such as weapons, liquids, seeds, bactericides, living beings, weapons accessories, dangerous articles such as gases, explosives and illicit articles.

We are subject to compliance with local and international regulations mentioned at the beginning of the document, of which some products that are frequently consulted and cannot be imported into Guatemala are made clear:

Products with alcoholic content

Animals (alive or dead). There are animal parts that can be imported with your permits from CONAP OR MAGA.

Seeds, agricultural products or pesticide products without permits

Weapons or parts of firearms

Toys with projectile ejection devices of any kind

money or currency

Drugs or medications not allowed

Loose batteries of any kind

Any other that COLSA considers illegal, dangerous or that threatens the safety of its collaborators.

Transit time:

COLSA offers its clients a delivery time of 24 to 72 business hours when they have all the documents for importation, and the time starts at 12:00 the next day if the indicated time has already passed. You will have an additional business day if maquila, multiple guides or any repacking process is required. You will have the option to request a 24-hour express service with an additional charge, which will be charged, even if the product does not arrive at our warehouses by the external Courier on the date specified. This transit time may vary due to external factors, such as a pandemic, air tragedies, force majeure, due to high season (included in the months of November and December).

Allowed weights and volumes:

     Actual weight will be charged only if it is a package less than 250 pounds, and when it has a volumetric weight greater than 60% when the product is greater than 35 pounds. Each case will be evaluated according to the item or packaging, and the maximum dimensions allowed are 80X80X40 inches if the product can be shipped lying down, otherwise there may be a cost for oversizing.

Formal policy process:

     According to the laws, any product that has a CIF value (Invoice Value + Freight + Insurance) greater than $1,000.00 dollars is subject to a formal policy process for importation and tax declaration before SAT. For this, the client must meet the following requirements and information: send updated RTU with address, be active before SAT as an authorized importer, send an invoice with all legal requirements, have our customs agent authorized in Bancasat and enable the tariff items to import of the product. If there are products that require permits, they must be obtained before the policy process and if the product is not defined, the product's technical sheet may be requested from the client.

Invoice or invoice according to legal requirements in Guatemala:

    Invoices according to the regulations of the Central American Uniform Customs Code (Recauca) require that the invoices to be submitted for the formal processes of the policy must be formulated in the Spanish language or their corresponding translation attached. Said commercial invoice must contain at least the following information:

1. a) Name and address of the vendor;
2. b) Place and date of issue;
3. c) Name and address of the purchaser of the merchandise;
4. d) Detailed description of the merchandise, by brand, model or style;
5. e) Quantity of the merchandise;
6. f) Unit and total value of the merchandise; Y
7. g) Terms agreed with the seller.

When the commercial description of the merchandise included in the commercial invoice comes in code or codes, the importer must attach to the invoice a list of the duly decoded information.

  Invoices requested for online purchases of less than CIF value less than $1000.00 must meet the same characteristics, however, customs accept Spanish language on invoices.

Regarding the COLSA rate

 The rate is assigned according to the volume of monthly imports and authorized agreements according to the volume of imports, with a freight charge by weight, a single customs clearance amount per guide, and insurance requested by the client. All other charges that are made are in accordance with customs laws or additional charges mentioned earlier in this document.

 Any other regulation that is not included in this document, but is in the regulations of the entities mentioned above are authorized by the client.